A: 1. First of all, according to our product introduction, please tell us what products you are interested in, and try to tell us your use environment and use requirements.
2. Our sales staff will recommend the suitable product configuration for you according to your requirements , such as European countries need EU cetification , we have to recommend products with CE certification, the United States have environmental protection requirements of customers, we will recommend the EPA product, and some countries do not have special requirements, we will recommend cost-effective products.
3. Customers can also put forward customized requirements, such as the replacement of steel track, the replacement of Japanese Yanmar engine, fitting side swing arm,the installation of air conditioning and other special requirements.
4. After all requirements are satisfied, please let us know the order quantity, payment method, recipient, port information. We usually require 30% down payment and 70% before shipment.
5. Signed the contract, started production after receiving the advance payment, and started packaging and delivery after receiving balance payment.
6. The customer receives the product and begins to use it.We will send customers detailed operation instructions and maintenance manual, customers do not have to worry about the use of the problem.
7. The main parts of our products (engine, motor, hydraulic system) are guaranteed for one year, and we will replace any parts of the main parts free of charge.
A: 1) Pre-sale service: we could assist you finding the suitable equipment according to your requirement.
2) On-sale service: we strictly follow the commercial rules, contract signing, following the production process, controlling the goods quality, tracking the goods delivery, guaranteeing you receive the qualified goods safely.
3) After-sale service: we provide some consumables with the equipment, such as tools bag.
We have operation manual for instructing the basic installation and operation; video guidance for trouble shooting; engineers ready for field maintenance and repairing when necessary.
A: Yes, we can provide manual , CD software and installing video to help you operate the machine expertly.
A: Yes, of course. We can offer you free training and engineers available to service machinery training overseas if you would like to offer them business expenditure.
A: We offer professional and timely after-sale service, 24 hours online service via phone, skype and whatsapp.
A: We provide one year quality guarantee for main parts.
A: After receiving the initial payment, the goods will be ready for delivery within 5 days.The rest time depends on the distance and transport method which need to be negotiated.
A: 30% initial payment, 70% balance payment when the goods are ready for delivery by T/T.
A: Yes, we accept the customization. We can make it clear in the contract and then our technical start design and production as per your requirement.